Advanced Troubleshooting Guide for Dynatrace DevOps Monitoring

Details: Category: DevOps Tools; By Mindful Chase; 10.Mar; Hits: 42

Dynatrace is a powerful DevOps monitoring tool that provides real-time insights into application performance, infrastructure health, and digital experience. However, users often encounter issues such as agent installation failures, data ingestion problems, dashboard inaccuracies, slow UI performance, and integration challenges with CI/CD pipelines.

This troubleshooting guide explores common Dynatrace issues, their root causes, and step-by-step solutions to ensure smooth monitoring and observability.

Mindful Chase

Writing Code, Writing Stories

tbd

Experience

tbd

More to Explore

Common Dynatrace Issues and Solutions

1. OneAgent Fails to Install

Dynatrace OneAgent may fail to install on servers, preventing data collection.

Root Causes:

Unsupported operating system or missing dependencies.
Insufficient permissions to install OneAgent.
Network connectivity issues blocking Dynatrace communication.

Solution:

Verify system requirements:

uname -a # Check OS versiondf -h # Ensure enough disk space

Run the installation with elevated privileges:

sudo /bin/sh Dynatrace-OneAgent-Linux.sh

Check network connectivity to Dynatrace endpoints:

ping

Manually validate OneAgent status:

systemctl status oneagent

2. No Data is Ingested from Monitored Hosts

Despite successful installation, Dynatrace may not show monitoring data from servers or applications.

Root Causes:

Firewall blocking outbound connections.
OneAgent process stopped or not running correctly.
Misconfigured application monitoring settings.

Solution:

Check if OneAgent is running:

systemctl restart oneagent

Ensure outbound traffic to Dynatrace is allowed:

iptables -L | grep dynatrace

Manually trigger data collection:

curl -X POST "https:///api/v1/events"

3. Dynatrace Dashboards Show Incorrect Data

Metrics and logs displayed on Dynatrace dashboards may not reflect actual application performance.

Root Causes:

Incorrect filtering applied to the dashboard.
Delayed data ingestion causing outdated reports.
Custom metrics not configured correctly.

Solution:

Verify data filtering settings:

Dynatrace UI > Dashboards > Edit Filters

Check data ingestion latency:

Dynatrace UI > Data Explorer > View Last Ingestion

Manually push a test metric to confirm visibility:

curl -X POST "https:///api/v2/metrics/ingest" -H "Authorization: Api-Token YOUR-TOKEN" -d 'metric.name,tag=value 12345'

4. Dynatrace UI is Slow or Unresponsive

Users may experience lag or unresponsiveness when navigating the Dynatrace web interface.

Root Causes:

Browser caching issues.
Large number of active queries slowing down UI rendering.
High memory usage on the Dynatrace server.

Solution:

Clear browser cache and cookies:

Ctrl + Shift + Delete (Chrome/Firefox)

Reduce the number of active queries:

Dynatrace UI > Settings > Query Optimization

Restart the Dynatrace service:

systemctl restart dynatrace

5. CI/CD Pipeline Fails Due to Dynatrace Integration

Integrating Dynatrace into Jenkins, GitLab, or other CI/CD pipelines may cause build failures.

Root Causes:

Incorrect API token permissions.
Pipeline timeout due to slow Dynatrace API response.
Missing Dynatrace CLI tool or SDK in the build environment.

Solution:

Ensure the API token has the required permissions:

Dynatrace UI > Access Management > API Tokens

Increase API call timeout in pipeline scripts:

export DYNATRACE_API_TIMEOUT=120

Ensure Dynatrace CLI is installed in the pipeline:

npm install -g dynatrace

Best Practices for Dynatrace Monitoring

Regularly update OneAgent and Dynatrace components.
Ensure proper firewall configurations for outbound traffic.
Optimize dashboards to avoid excessive data queries.
Use API monitoring to validate data ingestion regularly.
Integrate Dynatrace with CI/CD pipelines using proper authentication methods.

Conclusion

By troubleshooting OneAgent installation failures, data ingestion problems, dashboard inaccuracies, UI performance issues, and CI/CD integration failures, DevOps teams can efficiently monitor applications using Dynatrace. Implementing best practices ensures accurate observability and optimized performance monitoring.

FAQs

1. Why is my Dynatrace OneAgent not installing?

Check system compatibility, verify installation permissions, and ensure network connectivity to Dynatrace servers.

2. How do I fix missing data in Dynatrace?

Ensure OneAgent is running, check firewall settings, and manually test data ingestion using API calls.

3. Why is my Dynatrace dashboard displaying incorrect metrics?

Verify dashboard filters, check data ingestion latency, and ensure custom metrics are correctly configured.

4. How can I improve Dynatrace UI performance?

Clear browser cache, optimize active queries, and restart Dynatrace services if needed.

5. How do I fix CI/CD integration issues with Dynatrace?

Ensure API tokens have proper permissions, increase API timeout values, and verify Dynatrace CLI installation.

Contact Us