Troubleshooting Blue Prism: Common Issues and Solutions

Details: Category: Automation; By Mindful Chase; 26.Feb; Hits: 5

Blue Prism is a leading Robotic Process Automation (RPA) tool used for automating business processes in enterprises. While Blue Prism enables efficient automation, users often encounter issues related to bot execution failures, credential manager errors, object and process studio problems, application integration challenges, and deployment issues. This article explores common troubleshooting scenarios in Blue Prism, their root causes, and effective solutions to ensure smooth automation workflows.

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1. Bot Execution Failures

Understanding the Issue

Blue Prism bots may fail during execution due to configuration errors, missing resources, or connectivity issues.

Root Causes

Incorrect session settings preventing bot execution.
Missing dependencies such as credentials, data items, or applications.
Bot not assigned proper permissions in Blue Prism Control Room.

Fix

Ensure the bot is assigned to the correct resource:

Control Room > Right-click on the session > Start Process

Verify that all required dependencies exist:

System Manager > Objects > Check dependencies

Restart the bot runtime resource:

net stop "Blue Prism Server"
net start "Blue Prism Server"

2. Credential Manager Errors

Understanding the Issue

Blue Prism may fail to retrieve stored credentials, causing authentication failures during bot execution.

Root Causes

Invalid credentials stored in Blue Prism Credential Manager.
Missing permissions to access credentials.
Expired or incorrect security policies affecting access.

Fix

Verify credential settings in Blue Prism:

System > Security > Credentials

Ensure the bot has correct permissions to retrieve credentials:

System > Security > Assign Roles

Update credentials and test connectivity:

Right-click on Credential > Edit > Update

3. Object and Process Studio Issues

Understanding the Issue

Users may experience issues when designing or running processes in Object and Process Studio.

Root Causes

Misconfigured stages in the process flow.
Incorrect object linkage between components.
Uncaught exceptions breaking process execution.

Fix

Validate all object and process stages:

Studio > Validate Process

Check for broken links between objects:

Studio > Right-click on stage > Verify Links

Enable error handling and debugging:

Studio > Exception Handling > Add Recovery Stage

4. Application Integration Failures

Understanding the Issue

Blue Prism may fail to interact with applications such as web browsers, legacy systems, or databases.

Root Causes

Incorrect application model settings in Application Modeller.
Incompatible browser automation extensions.
Application response time delays causing timeouts.

Fix

Ensure the correct application model settings:

Application Modeller > Identify > Check Attributes

Enable browser automation extensions for Chrome/Edge:

Settings > Extensions > Enable Blue Prism Extension

Increase application wait times to handle slow responses:

Studio > Object Properties > Set Timeout

5. Deployment and Environment Issues

Understanding the Issue

Deploying Blue Prism processes to different environments may cause unexpected failures.

Root Causes

Configuration mismatches between development and production.
Missing environment variables affecting execution.
Incorrect database connections preventing deployment.

Fix

Ensure environment variables are set correctly:

System > Environment Variables

Verify database connectivity settings:

Database Configuration > Test Connection

Deploy processes properly to the target environment:

Export Process > Import into Production

Conclusion

Blue Prism is a powerful RPA tool, but troubleshooting bot execution failures, credential manager errors, object studio issues, application integration failures, and deployment challenges is crucial for maintaining automation efficiency. By ensuring proper configuration, managing dependencies, and verifying integration settings, users can enhance their Blue Prism automation workflows.

FAQs

1. Why is my Blue Prism bot not executing?

Ensure the bot is assigned to a resource, verify dependencies, and restart the bot runtime service.

2. How do I fix authentication errors in Blue Prism?

Check stored credentials, ensure correct permission settings, and update security policies.

3. Why is my process failing in Object Studio?

Validate process stages, check for broken object links, and add proper error handling.

4. How do I resolve application integration failures?

Verify application model attributes, enable browser automation extensions, and increase timeout settings.

5. What should I check before deploying a Blue Prism process?

Ensure correct environment settings, verify database connections, and test execution in production.

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