1. Opsgenie Alerts Not Being Delivered
Understanding the Issue
Opsgenie alerts are not reaching users via email, SMS, push notifications, or integrations.
Root Causes
- Misconfigured notification rules.
- Email filtering or spam blocking by mail servers.
- Mobile push notifications disabled.
Fix
Ensure the correct notification settings:
Settings → Notification Rules → Verify configurations
Whitelist Opsgenie email domains to prevent spam filtering:
*@opsgenie.com
Enable push notifications on mobile devices:
Opsgenie App → Settings → Notifications → Enable Push
2. Opsgenie Integration Not Working
Understanding the Issue
External integrations (e.g., AWS, Datadog, Jira, Slack) do not trigger alerts in Opsgenie.
Root Causes
- Incorrect API key or authentication token.
- Integration not enabled or misconfigured.
- Opsgenie rate-limiting blocking requests.
Fix
Check the integration API key:
Settings → Integrations → API Key → Validate Key
Enable and test the integration:
Opsgenie → Integrations → Edit Integration → Enable
Monitor rate limits using API logs:
Opsgenie → API Logs → Check for Rate Limit Errors
3. Notification Delays in Opsgenie
Understanding the Issue
Opsgenie alerts arrive late, causing delayed incident response.
Root Causes
- Notification rules prioritizing lower urgency.
- Network or mobile carrier delays.
- Opsgenie system-wide throttling.
Fix
Set alert priority levels properly:
Opsgenie → Alert Policies → Adjust Escalation Timing
Ensure a strong network connection for mobile push alerts.
Check Opsgenie status for service-related delays:
status.opsgenie.com
4. Opsgenie Routing Alerts to Wrong Team
Understanding the Issue
Alerts are assigned to the wrong team or escalated improperly.
Root Causes
- Misconfigured routing rules.
- Team assignment conflicts in alert policies.
- Incorrect priority escalation levels.
Fix
Verify and update routing rules:
Opsgenie → Alert Policies → Routing Rules → Edit
Ensure correct team assignments:
Opsgenie → Teams → Members & Responsibilities
Review escalation policies for prioritization:
Opsgenie → Escalations → Adjust Levels
5. Opsgenie User Permissions Issues
Understanding the Issue
Users are unable to access or manage alerts in Opsgenie.
Root Causes
- Insufficient user roles and permissions.
- Admin restrictions preventing changes.
- Team-level access control settings blocking visibility.
Fix
Grant the correct user role:
Opsgenie → Users → Edit Role → Assign Admin/User
Enable necessary team access:
Opsgenie → Teams → Team Access Settings
Confirm organization-wide policies do not restrict user actions:
Opsgenie → Settings → Organization Policies
Conclusion
Opsgenie streamlines incident management, but troubleshooting alert delivery failures, integration problems, notification delays, incorrect routing, and permission-related issues is crucial for a seamless workflow. By fine-tuning settings, ensuring correct API configurations, and optimizing alert policies, teams can maximize Opsgenie’s efficiency in handling critical incidents.
FAQs
1. Why am I not receiving Opsgenie alerts?
Check notification settings, ensure Opsgenie emails are whitelisted, and enable push notifications.
2. How do I fix Opsgenie integration issues?
Validate API keys, enable integrations, and check for rate-limit errors in API logs.
3. Why are Opsgenie alerts delayed?
Adjust priority settings, ensure network connectivity, and check for Opsgenie service throttling.
4. How do I fix incorrect Opsgenie alert routing?
Verify routing rules, adjust team assignments, and configure escalation policies properly.
5. Why can’t I access certain alerts in Opsgenie?
Check user roles, team permissions, and organization-wide access policies.